SupportIndustry.com - Required Reading

Reinvent Your Enterprise by Jack Bergstrand

Reinvent Your Enterprise builds upon the insights of legendary management thinker Peter F. Drucker to help individuals and organizations improve business results better and faster, by leading the next management frontier--improving knowledge work productivity. This breakthrough book is endorsed by The Drucker Institute and has been featured in BusinessWeek.com. It fuses extensive research, practical application, and a proven knowledge work productivity management system.

[More About This Book] Nov-14-2009

What the Dog Saw: And Other Adventures by Malcolm Gladwell

What is the difference between choking and panicking? Why are there dozens of varieties of mustard-but only one variety of ketchup? What do football players teach us about how to hire teachers? What does hair dye tell us about the history of the 20th century?

In the past decade, Malcolm Gladwell has written three books that have radically changed how we understand our world and ourselves: The Tipping Point; Blink; and Outliers. Now, in What the Dog Saw, he brings together, for the first time, the best of his writing from TheNew Yorker over the same period.

[More About This Book] Nov-08-2009

SuperFreakonomics: Global Cooling, Patriotic Prostitutes, and Why Suicide Bombers Should Buy Life Insurance by Steven D. Levitt and Stephen J. Dubner

The New York Times best-selling Freakonomics was a worldwide sensation, selling over four million copies. Now, Steven D. Levitt and Stephen J. Dubner return with SuperFreakonomics. Four years in the making, SuperFreakonomics asks not only the tough questions, but the unexpected ones: What's more dangerous, driving drunk or walking drunk? Why is chemotherapy prescribed so often if it's so ineffective? Can a sex change boost your salary?

Levitt and Dubner mix smart thinking and great storytelling like no one else. By examining how people respond to incentives, they show the world for what it really is -- good, bad, ugly, and, in the final analysis, super freaky.

[More About This Book] Nov-01-2009

Adventures of an IT Leader by Robert D. Austin, Richard L. Nolan, Shannon O'Donnell

Becoming an effective IT manager presents a host of challenges--from anticipating emerging technology to managing relationships with vendors, employees, and other managers. A good IT manager must also be a strong business leader.

This book invites you to accompany new CIO Jim Barton to better understand the role of IT in your organization. You'll see Jim struggle through a challenging first year, handling (and fumbling) situations that, although fictional, are based on true events.

[More About This Book] Oct-25-2009

Real Business of IT: How CIOs Create and Communicate Value by Richard Hunter, George Westerman

In The Real Business of IT, Richard Hunter and George Westerman reveal that the cost mind-set stems from IT leaders' inability to communicate about the business value they create-so CIOs get stuck discussing budgets rather than their contributions to the organization.

The authors explain how IT leaders can combat this mind-set by first using information technology to generate three forms of value important to leaders throughout the organization:

Value for money when your IT department operates efficiently and effectively

An investment in business performance evidenced when IT helps divisions, units, and departments boost profitability

Personal value of CIOs as leaders whose contributions to their enterprise go well beyond their area of specialization

[More About This Book] Oct-18-2009

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