SupportIndustry.com - Required Reading

Enterprise 2.0: New Collaborative Tools for Your Organization's Toughest Challenges by Andrew McAfee

Web 2.0 is the portion of the Internet that's interactively produced by many people; it includes Wikipedia, Facebook, Twitter, Delicious, and prediction markets. In just a few years, Web 2.0 communities have demonstrated astonishing levels of innovation, knowledge accumulation, collaboration, and collective intelligence.

Now, leading organizations are bringing the Web's novel tools and philosophies inside, creating Enterprise 2.0. In this book, Andrew McAfee shows how they're doing this, and why it's benefiting them. Enterprise 2.0 makes clear that the new technologies are good for much more than just socializing-when properly applied, they help businesses solve pressing problems, capture dispersed and fast-changing knowledge, highlight and leverage expertise, generate and refine ideas, and harness the wisdom of crowds.

[More About This Book] Oct-11-2009

Leading with Cultural Intelligence: The New Secret to Success by David Livermore Ph.D.

Why are some leaders able to create trust and negotiate contracts with Chinese, Latin Americans, and Germans all in the same day, while others are barely able to manage the diversity in their own offices? The answer lies in their cultural intelligence, or CQ. Packed with practical tools, research, and case studies, "Leading with Cultural Intelligence" breaks new ground, offering today's global workforce a specific, four-step model to becoming more adept at managing across cultures. Practical and insightful, this indispensable guide shows leaders how to connect across any cultural divide, including national, ethnic, and organizational cultures.

[More About This Book] Oct-03-2009

The Manager's Guide to Maximizing Employee Potential: Quick and Easy Strategies to Develop Talent Every Day by William J. Rothwell

Many books have been written about talent management and succession planning -- but few have focused on how busy managers can incorporate the important task of finding, developing, and keeping the best people into their daily routine. The Manager's Guide to Maximizing Employee Potential takes readers step-by-step through simple and effective strategies they can use to:

Assess individual potential

Recruit and select the right people

Train and develop talent

Offer career advice and mentoring

Appraise current skills and provide daily feedback

Excel at performance coaching

Transfer knowledge and professional contacts

And much more

[More About This Book] Sep-27-2009

Selling to the C-Suite: What Every Executive Wants You to Know About Successfully Selling to the Top by Nicholas A.C. Read, Dr. Stephen J. Bistritz

It's the goal of every salesperson: getting access to senior client executives -- the C-Level decision makers responsible for approving top-dollar deals. Selling to the C-Suite is the first book that reveals how to land those career-making sales in the words of CEOs themselves!

With 60 years of combined experience selling to corporations around the world, Nicholas A.C. Read and Stephen J. Bistritz , Ed.D., conducted in-depth interviews with executive- level decision makers of more than 500 organizations. One thing they learned might surprise you: leaders at the highest corporate levels don't avoid sales pitches; in fact, they welcome them -- provided the salesperson approaches them the right way. Inside this invaluable book, CEOs reveal exactly which sales techniques they find most effective, as well as those you should avoid.

[More About This Book] Sep-20-2009

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone by Mark Goulston M.D.

The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience as a psychiatrist, business consultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but powerful techniques readers can use to really get through to people--whether they're coworkers, friends, strangers, or enemies.

[More About This Book] Sep-13-2009

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