SupportIndustry.com - Required Reading

101 Activities for Delivering Knock Your Socks Off Service by Performance Research Associates

Today's customers want service that is faster, better, cheaper. But how can organizations ensure that they are prepared to meet that challenge? The perfect addition to best-selling author Ron Zemke's "Knock Your Socks Off Service" book series, "101 Activities for Delivering Knock Your Socks Off Service" provides readers with practical tools to help meet their customers' needs. This set of powerful exercises teaches customer service managers and employees valuable ways to help their organizations provide world-class service and helps them create an action plan for improvement. This title is written in the same accessible and humorous style that made this series a classic. Divided into 20-30 minute activities, this invaluable guide will help all readers improve their service and wow their customers.

[More About This Book] Jul-26-2009

Not by the Seat of My Pants!: Leadership Lessons for the Call Center Supervisor by Anne G Nickerson

Not by the Seat of My Pants! is a compelling, real-world story of the trials, transitions and leadership lessons of the call center supervisor. It provides leaders, managers and new supervisors an inside look at the interplay of roles, goals and changing expectations that can thwart the efforts of even the most qualified candidates. Through its tips, techniques, tools and practical examples, this book helps readers identify what it really takes to be successful in this high pressure, high stress, high turnover job, and how to create the environment for enthusiastic, productive, satisfied employees. Written as a story, it holds the readers' attention long after the book is closed.

[More About This Book] Jul-12-2009

More Loyal Customers: 21 Real World Lessons To Keep Your Customers Coming Back by Kevin Stirtz

Keep your customers coming back again and again! If you want to grow your company, the best way to start is by increasing customer loyalty. According to one study, a 5% growth in customer loyalty can lead to a growth in profits of anywhere from 25% to 95%. So increasing customer loyalty makes sense. This book gives you real-world examples, tips, tools and advice on how to get started. It's fast-reading but packed full of valuable ideas and suggestions you can use right away.

[More About This Book] Jul-04-2009

Service Management For Dummies by Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper

What if technology was designed to serve the business -- every time? That's service management! Done properly, it can make everybody happy -- the customer, the service provider, and the business owner. Understand the value of managing your physical environments and IT systems with an integrated approach. Learn how real companies improve business performance by streamlining business processes and applying service management standards and best practices.

[More About This Book] Jun-28-2009

Crash Proof: How to Profit From the Coming Economic Collapse by Peter D. Schiff, John Downes

From both an economic and monetary perspective, the United States is a house of cards -- impressive on the outside, but a disaster waiting to happen beneath the surface. In a relatively short period of time, the country has gone from the world's largest creditor to its greatest debtor; the value of the dollar has declined; and domestic manufacturing has given way to non-exportable services. While these and other issues could potentially spell disaster for your financial well-being, the situation could also present unique opportunities -- if you're prepared.

Now, in Crash Proof, Schiff provides you with an insightful examination of the structural weaknesses underlying this impending economic meltdown, and discusses the measures you can take to protect yourself -- as well as profit -- during the difficult times that lie ahead.

[More About This Book] Jun-21-2009

<< Prev	1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16	Next >>
Page: 11/16 Articles: 78