Instant access to leading Service and Support Vendors is here!

Welcome to the 2009 version of our Service & Support Technology Showcase. This in-depth buyer’s guide features the latest tools and technologies in the support services industry that enable support operations to deliver superior customer service.

Each of the participating companies listed below has a page describing key product features and benefits, and provides supportindustry.com members with access to informative white papers, webinars, demos, guided walkthroughs and more!

Click on the company logo below to go to an individual listing:

Award-winning GoToAssist® Corporate is redefining how IT support and service is delivered to customers throughout the world, helping thousands of businesses increase revenue and reduce costs while improving customer satisfaction and problem resolution times. GoToAssist Corporate provides a comprehensive and secure remote-support solution for your multi-agent support organization. Improve customer experience and streamline operations with advanced administration, reporting and integration features.

Consona CRM offers companies with vital and multi-faceted customer relationships, or companies offering complex or technical products and services, a wide range of fully-integrated knowledge management (KM) and customer relationship management (CRM) software applications that span customer service and support, sales and marketing.

LiveLOOK Co Browsing enables Customer Service Representatives to establish instant visual connections with customers’ screens in real-time while simultaneously communicating using phone or chat. LiveLOOK is completely browser-based, requiring no download. Additionally, supervisors can silently join in-progress calls to monitor or provide remote control assistance with the customers’ permission.

McGarahan & Associates are in the business of helping organizations achieve service and support value. By applying extensive real world experiences, strategies and industry best practices, we deliver IT service management results focused on strategic alignment and structure, service level management, standard operating procedures, staff utilization and training, tool optimization/metrics/reporting and marketing/communicating service value to senior management.

NTRsupport allows companies to provide immediate technical assistance to employees, customers and partners. With the fastest remote control speed on the market (IDC 2006) and a set of tools designed specifically to optimize helpdesks, NTRsupport reduces the time it takes to resolve technical incidents, reducing user downtime.

Parature is the leader in on-demand customer service software. We provide the smartest, most efficient way to serve, support, retain, engage with and maximize the value of every customer. Our software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizationsto get up and running quickly, easily and efficiently.

ServiceXRG is a leading market research and business consulting firm dedicated to the service and support industry. ServiceXRG enables companies to develop and execute service and support strategies that strengthen customer relationships and optimize financial performance. ServiceXRG delivers valuable data at an economical cost.

In today’s competitive environment, delivering value-added services is arguably the most effective way organizations can differentiate their offerings and generate new revenue. SupportSoft takes it to another level. SupportSoft Dynamic Agent effectively puts your web site DIRECTLY ON THE DESKTOP and uniquely enables organizations to extend customer support in order to deliver enhanced products and services to their customers.