Instant access to leading Service and Support Vendors is here!

Welcome to the 2008 version of our Service & Support Technology Showcase. This in-depth buyer’s guide features the latest tools and technologies in the support services industry that enable support operations to deliver superior customer service.

Each of the participating companies listed below has a page describing key product features and benefits, and provides supportindustry.com members with access to informative white papers, webinars, demos, guided walkthroughs and more!

Click on the company logo below to go to an individual listing:

 

Award-winning GoToAssist® Corporate is redefining how IT support and service is delivered to customers throughout the world, helping thousands of businesses increase revenue and reduce costs while improving customer satisfaction and problem resolution times. GoToAssist Corporate provides a comprehensive and secure remote-support solution for your multi-agent support organization. Improve customer experience and streamline operations with advanced administration, reporting and integration features.

KNOVA, a Consona CRM solution, is a leading intelligent customer experience solution that maximizes the value of every interaction throughout the customer lifecycle. Built on an adaptive search and knowledge management platform, KNOVA’s suite of applications helps companies increase revenues, reduce service costs and improve customer satisfaction.

McGarahan & Associates are in the business of helping organizations achieve service and support value. By applying extensive real world experiences, strategies and industry best practices, we deliver IT service management results focused on strategic alignment and structure, service level management, standard operating procedures, staff utilization and training, tool optimization/metrics/reporting and marketing/communicating service value to senior management.

NTRsupport allows companies to provide immediate technical assistance to employees, customers and partners. With the fastest remote control speed on the market (IDC 2006) and a set of tools designed specifically to optimize helpdesks, NTRsupport reduces the time it takes to resolve technical incidents, reducing user downtime.

Parature is the leader in on-demand customer service software. We provide the smartest, most efficient way to serve, support, retain, engage with and maximize the value of every customer. Our software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to get up and running quickly, easily and efficiently.

Service Strategies advances service excellence by providing industry standards, career development and strategic advisory services that ensure delivery of consistent, high-quality service and support. Service Strategies applies a proven benchmark process to its programs that measures and drives effectiveness for continuous service improvement.

Sutherland Global Services is a US based multinational IT Enabled and Business Process Outsourcing (BPO) company serving technology, telecom, retail, online/e-commerce and direct to consumer companies seeking an integrated support solution. For over 20 years, Sutherland has helped clients excel in their industry and maximize customer lifetime value.